What information is needed for a warranty query?

Provide the model, serial number, commissioning date, operating hours, service records, fault description and photographs.

Are normal service consumables warranty items?

Filters, oil, separators and other routine consumables are normally maintenance items unless a confirmed defect applies.

Why are service records important?

Records show that maintenance and operating requirements were followed and help diagnose the cause of a failure.

Warranty & Technical Support

Trycomp compressor and component warranty terms depend on the exact product, configuration, supplier terms and quotation. The written quotation, invoice and supplied warranty document take precedence over general website statements.

What customers should expect

We will confirm the applicable warranty period and scope in writing before supply. Warranty support may require proof of purchase, correct installation, commissioning records and evidence that maintenance was completed at the specified intervals using approved parts, filters and lubricants.

Typical exclusions

Unless expressly included in writing, warranty normally does not cover normal wear items, consumables, incorrect electrical supply, contaminated intake air, poor ventilation, misuse, unauthorised repairs or modifications, inadequate maintenance, transport damage after delivery, or operation outside the specified pressure, temperature or duty conditions.

Service and breakdown support

Our technical team provides planned maintenance, service contracts, spares and breakdown support. Response times depend on location, technician availability, parts availability and the service arrangement in place.

How to request support

Email sales@screwcompressorsouthafrica.co.za and include the machine model, serial number, operating hours, site location, fault description, photos and proof of purchase where available. For urgent production-critical breakdowns, call +27 11 338 6008.